Privacy Policy

Effective Date: 4 September 2025

Introduction

At J AND G OPERATIONS PTY LTD, your privacy matters. This Privacy Policy describes how we collect, use, share, and protect your personal data across our digital platforms, products, and services. This policy applies globally, regardless of your location.

By using our services, you agree to the terms outlined in this policy.

1. Information We Collect

a. Information You Provide
We collect personal data directly from you when you:

Sign up or complete forms

Submit your name, email, phone number, or billing details

Communicate with us via email, SMS, or chat

This may include:

Name, email, phone number, and address

Payment and transaction data

Survey responses or testimonials

b. Information Automatically Collected
We may collect data using tracking technologies such as:

Google Analytics

Cookies

Pixels and beacons

Device/browser metadata (IP address, operating system, geolocation)

c. Children’s Privacy
Our services are not directed to individuals under the age of 13. We do not knowingly collect data from children. If such data is discovered, it will be deleted promptly.

2. Use of Information

We use collected data to:

Provide, operate, and personalise our services

Send you updates, promotional content (with your consent), and support responses

Process payments and manage accounts

Detect, prevent, and address technical issues or fraud

Analyse user behaviour to improve performance and experience

Fulfil legal obligations

3. Communication & Consent

By submitting your phone number or email, you consent to receive:

Service-related notifications

Account updates and alerts

Marketing and promotional material (where applicable)

You may unsubscribe or opt out:

SMS: Reply "STOP" to any message

Email: Click the unsubscribe link at the bottom of any message

Message and data rates may apply. Opting out of marketing does not remove account-critical messages.

We do not sell your SMS/email opt-in data to third parties.

Estimated SMS frequency: Up to 10 messages/month

4. Sharing of Information

Your data may be shared with:

Service Providers: CRM, SMS/email platforms, ad partners, or payment processors

Legal Authorities: To comply with laws or protect our rights

Business Transitions: In case of merger, acquisition, or asset sale

Vendors are required to treat your data securely and lawfully.

5. Tracking Technologies & Cookies

We use cookies and other tracking tools to:

Analyse site traffic and usage patterns

Tailor advertising via third-party platforms (e.g., Meta, Google)

Personalise your experience on our site

You may disable cookies in your browser settings. Blocking cookies may affect functionality.

6. Your Rights

Depending on your jurisdiction, you may have the right to:

Access or request a copy of your data

Correct inaccurate information

Request deletion (right to be forgotten)

Withdraw consent or restrict certain processing

To exercise your rights, contact us at: [email protected]

7. Data Retention

We retain personal data only as long as necessary for legitimate business or legal purposes. You may request deletion, but certain legal obligations may require retention.

8. Data Security

We implement commercially reasonable physical, electronic, and managerial safeguards to protect your information. Access to your data is restricted to authorised personnel and vendors bound by confidentiality agreements.

No system is 100% secure. You acknowledge this risk when providing information.

9. International Transfers

Because we serve users worldwide, your data may be transferred across jurisdictions. We take steps to ensure adequate protection is in place regardless of location, including use of standard contractual clauses where applicable.

10. Updates to This Policy

We may modify this Privacy Policy from time to time. Updates will be posted on this page with the revised effective date.

Contact

For questions or concerns, contact us at:
📧 [email protected]

© 2025 J AND G OPERATIONS PTY LTD – All rights reserved.